Mobile App Account Deletion Instructions
At Ohio HealthCare Federal Credit Union, we take your data privacy seriously
Members now have the option to remove and delete account information within Ohio HealthCare Federal Credit Union’s Mobile App and Online Banking. This will also remove your account access for all digital banking products including mobile and web. Removing this data and thus access to Ohio HealthCare Federal Credit Union’s Mobile App and Online Banking will have no effect on Membership Status or ability to obtain loans or open new share accounts.
Certain data may be retained for legitimate reasons such as security, fraud prevention, or regulatory compliance. Ohio HealthCare Federal Credit Union may retain account information, transactions, device IDs, and IP addresses in the event the account was involved with fraud or illegal activity. Ohio HealthCare Federal Credit Union may archive user data deleted from the system for a period of time to investigate and resolve account issues for the above reasons, after which time it is deleted.
Our data processor, Finastra, archives user data that has been deleted from the system to enable account recovery. This archived data includes information connecting users to their credit union accounts and their personalized settings. Finastra cannot use the archived data to access financial accounts or other protected information. The archived data is retained indefinitely for the duration of our business relationship, after which time is permanently deleted.
Please send an email to MSRStaff@ohiohealthcarefcu.com to request removal of associated data with the user on the app account. If you decide to change your mind, you can always sign up for mobile banking again at any time.
Frequently Asked Questions
How Do I Log In To The New Digital Platform?
To log in, visit the login page on your browser or open the mobile app. Enter your username and password. The first time you log in you may be prompted to create a new password and verify your identity through a one-time passcode sent to your registered email or phone number.
What Should I Do If I Forget my Username or Password?
If you forget your username or password, click the “Forgot Username/Password” link on the login page. Follow the instructions to recover your username or reset your password. You will need to verify your identity using your email, phone number.
How Do I View My Account Balances And Transaction History?
After logging in, navigate to the “Accounts” section on the dashboard. Here, you can view your account balances and transaction history. For detailed transaction history, click on the specific account.
Can I Customize My Dashboard?
Yes, you can customize your dashboard by adding or removing widgets. Click on the “Customize” button on your dashboard to select the widgets you want to display, such as Quick Transfer, Bill Pay, or Alerts. We highly recommend setting Alerts on your account to stay on top of your finances and catch suspicious activity. Receive alerts of transactions, low balances, and more right from your phone or email. It is quick, easy, and adds an extra layer of security.
How Do I Transfer Money Between My Accounts?
To transfer money between your accounts, go to the "Transfers" section. Select the accounts you want to transfer from and to, enter the amount, and click "Submit." You can also schedule future or recurring transfers.
Can I pay my bills using the new digital banking platform?
Yes, the platform includes a Bill Pay feature. Navigate to the "Bill Pay" section, add your billers, and schedule your payments. You can also set up automatic payments for recurring bills
How do I setup alerts for my account?
Go to the "Alerts" section in the settings. You can set up various alerts, such as low balance alerts, large transaction alerts, and payment due alerts. Choose your preferred delivery method (email, SMS, or push notification).
What security features are available to protect my account?
The platform includes multi-factor authentication (MFA), biometric login (such as fingerprint or face recognition on mobile devices), and the ability to lock/unlock your cards directly from the app. You can also review login history and set up security alerts.
How do I update my contact information?
To update your contact information, go to the "Profile" section. Here, you can change your phone number, email address, and mailing address. You may need to verify these changes through a one-time passcode.
What should I do if I suspect suspicious activity on my account?
If you notice any suspicious activity, immediately lock your account using the mobile app or web platform. Then, contact customer support to report the activity and take further steps to secure your account.
How do I setup recurring transfers or payments?
In the "Transfers" or "Bill Pay" section, select the option to make a recurring transfer or payment. Choose the frequency (e.g., weekly, monthly) and specify the start and end dates.
How do I link external accounts to my digital banking profile?
To link an external account, go to the "Account Aggregation" section. You’ll need to provide your login credentials for the external account and verify it via instant account verification or trial deposits.
What is the SavvyMoney feature, and how can I use it?
SavvyMoney is a feature that provides you with your credit score, credit report, and personalized credit offers. Access this feature from your dashboard to view your credit information and explore credit-building tools.
How do I use the mobile banking app's Quick Access feature? (Snapshot)
Quick Access allows you to view your account balances without logging in. To enable this, go to the app settings and turn on Quick Access. You can view your balances by swiping on the app's home screen.
What options are available if I need help with the platform?
For assistance, you can use the in-app help feature, contact customer support via secure messaging, or call the customer service hotline. There is also a comprehensive FAQ section within the platform that addresses common issues.
How do I setup biometric authentication on my mobile device?
To set up biometric authentication, navigate to the "Settings" section of the mobile app. Select "Biometric Authentication" and follow the prompts to enable fingerprint or face recognition for login.
What is the "Travel Notification" feature?
The Travel Notifications feature allows you to inform your bank of upcoming travel plans, which helps prevent your card from being flagged for suspicious activity when used in different locations.
How do I enable push notifications on the mobile app?
To enable push notifications, go to the "Settings" section of the mobile app, select "Notifications," and turn on push notifications. You can choose which types of alerts you want to receive.
Can I view and download eStatements through the platform?
Yes, you can view and download your eStatements by going to the "eStatements" section. Choose the statement period and download it as a PDF for your records.
What is the "Quick Transfer" feature, and how does it work?
Quick Transfer allows you to quickly move funds between your accounts with just a few taps. Select the accounts involved, enter the amount, and confirm the transfer—all from your dashboard.
How do I manage my debit/credit cards using the platform?
You can manage your cards by navigating to the "Card Management" section. Here, you can lock/unlock your card, report it as lost or stolen, and set up travel notifications.
What should I do if my mobile app is not working correctly?
First, ensure your app is updated to the latest version. If the problem persists, try restarting your device or reinstalling the app. If issues continue, contact customer support for further assistance.
How do I access my digital wallet through the platform?
You can link your accounts to a digital wallet like Apple Pay, Google Pay, or Samsung Pay through the "Digital Wallet" section. Once linked, you can manage your digital payments directly from the app.