Mobile App Account Deletion Instructions

At Ohio HealthCare Federal Credit Union, we take your data privacy seriously

Members now have the option to remove and delete account information within Ohio HealthCare Federal Credit Union’s Mobile App and Online Banking. This will also remove your account access for all digital banking products including mobile and web. Removing this data and thus access to Ohio HealthCare Federal Credit Union’s Mobile App and Online Banking will have no effect on Membership Status or ability to obtain loans or open new share accounts.

Certain data may be retained for legitimate reasons such as security, fraud prevention, or regulatory compliance. Ohio HealthCare Federal Credit Union may retain account information, transactions, device IDs, and IP addresses in the event the account was involved with fraud or illegal activity. Ohio HealthCare Federal Credit Union may archive user data deleted from the system for a period of time to investigate and resolve account issues for the above reasons, after which time it is deleted.

Our data processor, Finastra, archives user data that has been deleted from the system to enable account recovery. This archived data includes information connecting users to their credit union accounts and their personalized settings. Finastra cannot use the archived data to access financial accounts or other protected information. The archived data is retained indefinitely for the duration of our business relationship, after which time is permanently deleted.

Please send an email to MSRStaff@ohiohealthcarefcu.com to request removal of associated data with the user on the app account. If you decide to change your mind, you can always sign up for mobile banking again at any time.